Why we have asked for your consent
The applicant has identified you as someone connected with their licence application. The Office of Drug Control has requested your consent because information about you may be relevant to assessing the application.
This may apply if you are:
- a business associate
- a company director
- an immediate family member
- another person connected with the applicant or their business.
By providing consent, you authorise the Office of Drug Control to obtain information about you from third parties. This may include Australian Government, state or territory agencies and law enforcement bodies.
Before you start
You will need:
- the informed consent request email
- a Health Business Services user profile
- access to the email address used for the request
- the 9-digit invitation code, if you have been invited to join the applicant’s organisation.
Complete the form in one session
The informed consent form cannot be saved. If you close it before submitting, you will lose the information you entered.
Allow enough time to complete and check the form before you start.
Check which emails you received
You may receive up to 2 separate emails.
Invitation to join an organisation
You will receive this email if you are not already linked to the applicant’s organisation in Health Business Services.
The email includes:
- instructions for accessing Health Business Services
- a 9-digit invitation code
- the date the invitation expires.
You must accept this invitation before you can access the informed consent form.
Request to complete an informed consent form
After the applicant nominates you in their licence application, you will receive a separate email asking you to complete the form.
The email will identify the applicant and provide instructions for accessing the request.
If you are already linked to the applicant’s organisation, you may only receive the informed consent request.
Accept the invitation
Skip this section if you are already linked to the applicant’s organisation in Health Business Services.
To accept the invitation:
- Follow the instructions in your invitation email.
- Sign in to Health Business Services or register for a user profile.
- Read and accept the terms of use.
- On the welcome page, go to Invitations.
- Select Action invitation.
- Enter the 9-digit code from the invitation email.
- Select Submit.
- Check that the invitation details are correct.
- Open and read both documents shown under the declaration.
- Select both declaration checkboxes.
- Select Select to accept the invitation.
If the invitation has expired or you cannot accept it, contact Health Business Services support.
Accept an invitation in Health Business Services
Open the informed consent form
Once you have accepted the invitation, or if you are already linked to the organisation:
- Sign in to Health Business Services.
- Find the Office of Drug Control tile.
- Select Go to service.
- If you represent more than one organisation, select the organisation named in the informed consent request.
- Select Continue.
- On the ODC home page, find the Informed consent tile.
- Select View.
- Find the relevant request in the informed consent table.
- Under Actions, select Start.
Before starting the form, check that you have selected the correct organisation and consent request.
Complete and submit the form
Complete all required questions.
Before submitting:
- check that your information is complete
- make sure your answers are accurate
- read the declarations and privacy information
- correct any errors you find.
When you are ready, select Submit at the bottom of the page.
A confirmation message and reference number will appear after successful submission. Keep the reference number if you may need to contact ODC about the form. The request will no longer appear in your informed consent table after it has been submitted.
Your personal information
The informed consent process involves collecting personal information that may be relevant to assessing a licence application.
Read the privacy and information-handling statements provided with the consent request before submitting the form. These statements explain:
- why your information is being collected
- how your information may be used
- when your information may be disclosed
- how your information will be handled.
The informed consent form is classified Official – Commercial when completed.
If you do not want to provide consent
You can choose not to complete the informed consent form. If you decide not to provide consent, tell the applicant.
Not providing a requested form may delay the application or affect its assessment. In some circumstances, the application may be refused.
If you are unsure why you were nominated, contact the applicant before deciding whether to complete the form.
Email samples
Email 1 – Join an organisation
Email is sent from: No-reply - Health Business Services<noreplyHBS@development.health.gov.au> Dear John Smith, You are receiving this email because you have been invited to join the account for Smith Strategies Pty Ltd in the Health Business Services portal. To action the invitation, please follow these steps:
URL: businessservices.health.gov.au Your code: 200756241 Note: The invitation expires on 10/04/2026. Additional information: For further assistance, please contact our Support team at HBS.Support@health.gov.au or call 1800 041 182 or 02 6289 7595. Kind regards, Stay cyber safe: This email is auto-generated. Do not reply to this message. Received this by mistake? If this email is not meant for you, contact HBS.Support@health.gov.au. Sent by the Australian Government Department of Health, Disability and Ageing. |
Email 2 – Informed consent request
Email is sent from: NoreplyODC<NoreplyODC@development.health.gov.au> Smith Strategies Pty Ltd is applying for a Narcotic Drugs Act licence. Licence application reference number: ODC-2026-00760-1 The applicant has listed you as someone whose relationship to the applicant may be relevant to the assessment of their licence application. To support the application, the Office of Drug Control asks that you complete an informed consent form that will allow us to request information about you from third parties, such as Commonwealth, State or Territory agencies, and law enforcement. The details the applicant provided about you are:
To complete the form:
URL: businessservices.health.gov.au If you choose not to complete an informed consent form relating to this application, advise the applicant. |
Troubleshooting
I cannot find the invitation email
Check:
- your inbox
- your junk or spam folder
- that you are checking the email address provided by the applicant
- whether the applicant used the correct email address.
If you still cannot find the invitation, contact the applicant or Health Business Services support.
My invitation code does not work
Check that:
- you entered all 9 digits shown in the invitation
- the invitation has not expired.
If you still cannot accept the invitation, contact Health Business Services support.
I cannot see the informed consent request
Check that:
- you have accepted the invitation
- you selected the organisation named in the request
- you opened the Informed consent tile in the ODC Business Service.
If the request is still unavailable, contact the applicant or the Office of Drug Control.
I closed the form before submitting it
Information entered in the form is not saved. Open the request again and complete the form in one session.
Get help
If you are unsure why you received the request, contact the applicant.
For help with the informed consent request, contact the Office of Drug Control:
- Phone: 02 6289 4618
- Online: Contact the Office of Drug Control.
For help registering, signing in or accepting an invitation, contact Health Business Services support:
- Email: HBS.Support@health.gov.au
- Phone: 1800 041 182 or 02 6289 7595.