We will have limited operations from 15:00 Tuesday 24 December 2024 (AEDT) until Thursday 2 January 2025.
Please use our email form to contact us during this period. Routine matters will be attended to from Thursday 2 January 2025.
Please do not call us in a medical emergency. If you need urgent medical help, call 000. If you have experienced an overdose or suspected poisoning, call the Poisons Information Centre, 24 hours a day on 13 11 26.
General enquiries
Application related enquiries
| Enquiries | Phone | |
|---|---|---|
| For queries about the import and export (licences/permits) of narcotic and psychotropic drugs, and other controlled drugs, including cannabis | ncs@health.gov.au | +61 (02) 6289 4618 option 1 |
| For queries about invoicing, fees, charges | mcs.application@health.gov.au | +61 (02) 6289 4618 option 2 |
| For queries about medicinal cannabis licence applications or new sites | mcs.licensing@health.gov.au | +61 (02) 6289 4618 option 3 |
| For queries about medicinal cannabis permits and variations to existing medicinal cannabis licences | mcs@health.gov.au | +61 (02) 6289 4618 option 4 |
| For queries about inspections, investigations, and submitting referrals of non-compliance | odc.compliance@health.gov.au | +61 (02) 6289 4618 option 5 |
| For queries related to the Health Business Services portal | HBS.Support@health.gov.au | +61 (02) 6289 4618 option 6 |
Patient access to medicines including medicinal cannabis
For enquiries about medicines for patients contact the Therapeutic Goods Administration:
- call from Australia (free call) 1800 020 653
- email medicinal.cannabis@health.gov.au
Use our tip-off form to report non-compliance
Report potential suspicious or illegal activity by a business or person licensed by the ODC to cultivate, produce or manufacture controlled drugs. Reports can be anonymous.
Tip-off form
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