We will have limited operations from 15:00 Wednesday 24 December 2025 (AEDT) until Friday 2 January 2026. Find out how to contact us during the holiday period.

Portal help

Support for using the Health Business Services portal.

Last updated

13 November 2024

How to

Step-by-step instructions for common tasks you may need to complete in the portal.
Portal terminology

The terms we use in the portal and what they mean.

Contact us

For enquires relating to the portal, get in touch with the Health Business Services support team at:

Email: HBS.Support@health.gov.au
Phone: 1800 041 182 or (02) 6289 7595

For issues with ODC applications, go to the ODC contact us page.

For myID issues (formerly myGovID), contact myID.

Terms of use

The terms of use for the Health Business Services portal.
Portal accessibility

It is important our portal is accessible to everyone.
Portal privacy

Our portal privacy policy explains how we handle your personal information in relation to the Health Business Services portal.

News

More Portal functionalities coming in 2025

17 December 2024

We will be progressively adding more digital forms and enhanced functionality, enabling you to complete a range of tasks online.
Health Business Services (HBS) Portal now available

13 November 2024

The HBS Portal is open for new medicinal cannabis and narcotic drug manufacture licence applications to the Office of Drug Control.
Update on new online forms for licence applications

23 May 2024

We are transitioning to an online system for submitting new licence applications from mid-2024. The changes will affect how you will submit a new licence application.

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